Welcome to Xiquoa ("Company", "we", "our", or "us"). We are committed to protecting your privacy and ensuring transparency in how we collect, use, and share your information.
This Privacy Policy describes how Xiquoa collects, uses, shares, and safeguards personal information through our website, services, and platforms, including tools related to AI lead reactivation, chatbot creation, and automation solutions.
1. Information We Collect
We collect the following categories of information:
Content shared during chatbot training or automation setup
Payment and billing information
b. Automatically Collected Information
Log data (IP address, browser type, pages visited)
Device and usage data
Cookies and tracking technologies (for analytics and performance)
c. Third-Party Sources
Information from CRMs, marketing platforms, or integrated tools with your consent
2. How We Use Your Information
We use your information to:
Provide and manage AI services (lead reactivation, chatbots, automations)
Communicate with you about updates, support, and billing
Improve and optimize our services and technology
Comply with legal obligations
Protect the security and integrity of our systems
3. How We Share Information
We do not sell your personal information. We may share your data with:
Service Providers (e.g., hosting providers, analytics platforms)
Business Partners or Clients (only as necessary for the service you're using)
Legal Authorities if required by law or to protect our legal interests
4. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we encourage safe practices on your end.
5. Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.
6. Your Rights
Depending on your location, you may have rights including:
Access to your personal data
Correction or deletion of your information
Objection to or restriction of processing
Data portability
Withdrawal of consent
To exercise your rights, contact us at [Insert Contact Email].
7. Cookies and Tracking
We use cookies and similar technologies to personalize content, analyze traffic, and improve user experience. You can control cookie settings through your browser.
8. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children.
9. International Transfers
If you access our services from outside Canada, your data may be transferred to and processed in Canada or other countries with different data protection laws.
10. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services after changes constitutes your acceptance.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, contact:
